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Ask Donue anything about e-contract

[Service usage guide] How does the contract process work in DONUE?
When a user writes a contract in DONUE and enters the email of the person who needs to sign, the contract is shared with that person. After the signee reviews the contract, the contract is concluded once all signees have completed their signatures.
[Service usage guide] Service usage guide
Creator - Refers to the entity that creates and sends the contract. Signer - Refers to the entity that directly participates in signing the contract created by the creator. Referencer - Can be a stakeholder in the contract, excluding the direct signing entity, often those who need to review the contract contents or need information on the contract progress, such as a legal team or managerial-level employees."
[Service usage guide] Can I sign the contract myself before sending it?
As a creator, you can input your signature and then send the contract. However, please note that once the contract is sent, your signature cannot be modified due to security issues of the contract.
[Service usage guide] How does the other party receive the contract I sent?
In all contract cases, a contract link is sent via KakaoTalk or email. The recipient can check the contract and sign it conveniently through the sent link. Also, the progress of the contract can be monitored in real time through this link.
[Service usage guide] I can't proceed to the next step with a message saying 'The participant's signature is not entered.
For the signer, at least one signature area per person must be added to proceed to the next step. Please add a signature area for all signers and then send the contract.
[Service usage guide] Does the other party also have to join DONUE?
Even if the recipient of the contract is not a member, they can check the content of the contract received from the creator via KakaoTalk or email and proceed with signing. The concluded contract can also be confirmed and downloaded via email or KakaoTalk.
[Service usage guide] I sent a contract to a non-member, but they say they didn't receive a contract arrival message.
DONUE sends the contract link via a 070 number. If you have set up a block for 070 number receptions on your phone, you may not receive the contract link. Please check your spam text message box once. 1. If your phone is an Android, Enter the call setting menu by pressing the menu or the icon with three dots in the call app of your smartphone. Select [Receive Block (Block calls and messages from specific phone numbers)] from the call setting menu. If a 070 related number is blocked in the list, you can delete it from the list. 2. If your phone is iOS, Go into the phone settings and click on [Phone]. Then you can check by going to [Blocked Contacts]. If a 070 related number is blocked, please proceed with unblocking it.
[Service usage guide] I sent a contract to a non-member, but they say they didn't receive the contract arrival email.
Please check if the email address has been entered correctly. Alternatively, the email could have been automatically categorized as spam, so please check your spam folder once.
[Service usage guide] How long is the contract kept?
The retention period of the contract applies to both members and non-members. As long as the service is continuously used, the contract is kept indefinitely. Completed contracts can be stored and checked without any time limit. However, if you leave DONUE, all contracts and information will be deleted 7 days after the withdrawal date and cannot be recovered.
[Service usage guide] How many signers can be added per contract?
Up to 50 signers can sign a contract.
Do you have any more questions? feel free to reach out at any time.
02-6452-5500
Customer service hours: 10:00 ~ 18:00
